Hi, Dr Laura,

I'm an ER health care provider.  I absolutely appreciate and possess a tough love approach, but found, at times, yours to be borderline abrasive. That said, I've come to realize how much your listeners value your insight, perspective, and strategies for handling difficult personal and social situations. Recently I was listening to a call from mother with a 3-year-old child having developmental disabilities voice her frustrations, feelings of being overwhelmed, and having limited patience with her infant born of a gestational carrier. The moment you told her to close her eyes and listen to the calming music played by your crew over the airwaves was wonderful! I too found myself drifting away to a happy mental place and thought to myself "I'll keep listening."

Thanks for the moment of serenity and for dedicating your life's work to helping others.

Hillary