Dr. Laura
Dr. Laura, America's #1 Relationship Talk Radio Host
On: SiriusXM Triumph Channel 111
Call 1-800-DR LAURA (1-800-375-2872) 11am - 2pm PT
Letters From Listeners
Why Customer Service is Poor
Why Customer Service is Poor
08/20/2018

Ahhh yes customer service! The lack of customer service is twofold. First, businesses have grown cold only looking at the bottom dollar so they automate or hire "cute young kids" to deal with issues. They get paid bottom dollar and we get bottom of the barrel service at best! Second, recently I worked in marketing/customer service and I was told by my boss he could not teach what I have. That puzzled me. So he explained he could not teach integrity, compassion and a concern for others. Well, yippy kai yea, and whoop whoop! I was doing a great job. Yup, and it was only a temp job. He hired me for the second time because he needed a "boost" in his business!? I believe he wouldn't need that boost if he had customer service. People would be waiting in line for his services. We live in a selfish world and that is why we don't get great customer service.

I learned very early from my father what he expected and saw how "picky" he was and that coupled with a deep concern for humanity makes me who I am and why I have outstanding customer service skills.

I hope all this makes sense. In a nutshell, no compassion, no customer service skills. If you're selfish, no customer service skills. After all don't we hear, "How can I help you?"

Great topic, Dr Laura. Take care and keep on keeping on!!!

E.

Tags: Attitude, Compassion, Integrity, Values
PERMALINK | EMAIL | PRINT | RSS  Subscribe
< Back to Letters From Listeners Archives
Make an Appointment
Stay Connected
or connect at a place below
Normal Gear
Latest Poll
Did you and your spouse want to know your baby's sex before giving birth?
Archives  |  Results
Programs
About Dr. Laura
Letters
E-mail of the Day
From Listeners
Audio & Video
YouTube Videos
Stay at Home
Parenting
Relationships
Simple Savings
Work at Home
Tip of the Week
Subscription
Membership
Help & Support
Family Premium Help Center
Podcast Help
Contact Us
Legal
Terms of Use
© 2019 DrLaura.com. Take on the Day, LLC
Dr. Laura is a registered trademark of Take On The Day, LLC.
Terms & Conditions  |  Privacy Policy
Powered By Nox Solutions