Regarding your video this week, 'On Mother's Day, Be There for Her' may I add 'Especially When She's in Her 80s'. More >>

...About once a month, we have a new customer who will make a purchase online, and then they burn up our phone line or e-mail address venting, ranting, name calling, etc... More >>

I have had 3 customer service type jobs over my career. The best example of your point that the customer is not always right was my job as a concierge at a New York City hotel... More >>

I lost my own precious son in 2011 to a heroin overdose. My best advice is to become educated as soon as possible, not after it's too late... More >>

Almost one year ago, I married a very talented shark-infested water swimmer... More >>

...I love that you are talking about this subject because after 35 years of marriage my husband and I are still dating... More >>

Spring break finally arrived and we were eager to head to the beach. This would entail a 12+ hour drive in an overloaded minivan containing our teen, her best friend, our precocious 4-year-old son, ourselves and our STUFF... More >>

...I think this might be one of the smartest solutions to grounding I've ever seen. I'm going to be using this when my 7-year-old gets into trouble... More >>

My husband and I have been married for 47 years. We've had some problems to work out, but our marriage has been pretty successful and blessed... More >>

...From time to time, your voice has popped into my head at the exact moment I would need to remember your words of wisdom. This type of moment happened this weekend... More >>