When I first got onto Facebook, it was a thrill to connect with old classmates, family and friends. After 6 months, I found this was an easy way to make terrible decisions... More >>
Twenty years ago, I was a childless, 20-something, ambitious, college-educated newlywed clawing my way up the corporate ladder in Southern California... More >>
My twin sister and I grew up with a mother who was sarcastic and insulting to our submissive and insecure father. In my early dating, I brought my mother's attitude into my relationships... More >>
...About once a month, we have a new customer who will make a purchase online, and then they burn up our phone line or e-mail address venting, ranting, name calling, etc... More >>
I have had 3 customer service type jobs over my career. The best example of your point that the customer is not always right was my job as a concierge at a New York City hotel... More >>